Arctis Technology - Privacy Policy

1. INTRODUCTION

Arctis Technology, LLC ("Arctis," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide when you visit our website (https://arctis.com), use our applications, platforms, or services (collectively, our "Services") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect:

On our website and through our Services.
In email, text, and other electronic messages between you and our Services.
Through mobile and desktop applications you download from our Services or app stores, which provide dedicated non-browser-based interaction.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.
Through any other sources in connection with our Services.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Policy. This Policy may change from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

2. INFORMATION WE COLLECT AND HOW WE COLLECT IT

2.1 Personal Information

We collect several types of information from and about users of our Services, including information:

Identity and Contact Information: By which you may be personally identified, such as name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline.
Authentication Information: Account details, passwords, security questions and answers, and authentication data.
Financial Information: Payment details, billing address, and other financial information when you make purchases through our Services (processed through secure third-party payment processors such as Stripe).
Usage Information: Details of your visits to our Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Services.
Device Information: Information about your computer, mobile device, and internet connection, including the device's unique device identifier, IP address, operating system, browser type, and mobile network information.
Customer Support Information: Records and copies of your correspondence (including email addresses), if you contact us.
User Content: Information or content that you submit to be published or displayed on public areas of the Services, or transmitted to other users of the Services or third parties (collectively, "User Content").

2.2 Collection Methods

We collect this information:

Directly from you when you provide it to us (e.g., when you register, make a purchase, or contact us).
Automatically when you use our Services (e.g., through cookies and similar technologies).
From third parties (e.g., our business partners, service providers, and analytics providers).

2.3 Cookies and Similar Technologies

Our Services use cookies and similar tracking technologies to collect information about your browsing activities, and to distinguish you from other users of our Services. This helps us to provide you with a good experience when you browse our Services and allows us to improve our Services. We use the following types of cookies:

Type of Cookie	Purpose
Essential Cookies	These cookies are necessary for the Services to function and cannot be switched off in our systems. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Performance/Analytics Cookies	These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors move around the site.
Functionality Cookies	These cookies enable the Services to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Targeting/Advertising Cookies	These cookies may be set through our Services by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

You can control cookies through your browser settings and other tools. For more information, visit our Cookie Policy.

3. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

To present our Services and their contents to you.
To provide, maintain, and improve our Services, including to process transactions, send related information, and provide customer support.
To personalize your experience with our Services and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Services, third-party sites, and via email or text message.
To notify you about changes to our Services or any products or services we offer or provide through them.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
For any other purpose with your consent or as permitted or required by law.

3.1 Legal Bases for Processing (For EEA and UK Users)

If you are from the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using personal information will depend on the specific information concerned and the context in which we collect it. We generally rely on the following legal bases for processing:

Consent: We may process your data based on your consent, such as when you opt in to receive marketing communications.
Contractual Necessity: We may need to process your personal information to perform our obligations under a contract with you, such as our Terms of Service.
Legitimate Interests: We may process your data based on our legitimate interests, such as to improve our Services, prevent fraud, or ensure the security of our Services.
Legal Obligation: We may need to process your data to comply with a legal obligation, such as maintaining tax records.

4. DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Policy:

Service Providers: To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Third-Party Applications: When you use third-party applications, services, or tools that are integrated with our Services or those that you link to your account.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates: To our subsidiaries and affiliates for purposes consistent with this Policy.
Legal Compliance: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
Protection of Rights: To enforce or apply our terms of use and other agreements, including for billing and collection purposes, or to protect the rights, property, or safety of Arctis, our customers, or others.
With Your Consent: To any other entity disclosed by us when you consent to the disclosure.

4.1 Data Transfer

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.

For transfers from the EEA or UK to countries not considered adequate by the European Commission or UK authorities, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission, to protect your personal information.

5. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

6. DATA SECURITY

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information, including:

All sensitive information is transmitted via Secure Socket Layer (SSL) technology.
We follow industry-standard practices for password security, including hashing and salting.
We regularly review and update our security practices to address new threats.
We limit access to personal information to employees, contractors, and agents who need to know that information in order to process it for us.
We conduct regular security assessments and penetration testing of our systems.

7. YOUR PRIVACY RIGHTS

7.1 General Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request access to your personal information.
Correction: You may request that we correct inaccurate or incomplete information about you.
Deletion: You may request that we delete your personal information.
Data Portability: You have the right to receive a copy of your personal information in a structured, machine-readable format.
Objection and Restriction: You may object to our processing of your personal information or request that we restrict the processing of your personal information.
Withdrawal of Consent: You may withdraw any consent you previously provided to us for the processing of your personal information at any time.

7.2 European Economic Area (EEA) and United Kingdom (UK) Users

If you are located in the EEA or UK, you have certain rights under the General Data Protection Regulation (GDPR) and UK GDPR, including those listed above. Additionally, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

7.3 California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect about you and how we use and disclose it.
The right to request deletion of your personal information.
The right to correct inaccurate personal information.
The right to limit the use and disclosure of sensitive personal information.
The right to opt-out of the sale or sharing of your personal information.
The right to non-discrimination for exercising your privacy rights.

California residents can make requests by contacting us using the information provided in the "Contact Us" section below. We will verify your identity before responding to your request.

7.4 Do Not Track

Our Services do not currently respond to "Do Not Track" signals or similar mechanisms. Third parties may collect personal information about your online activities over time and across different websites when you use our Services.

7.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

8. CHILDREN'S PRIVACY

Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Services or on or through any of their features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

9. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Services, we encourage you to read the privacy policy of every website you visit.

10. UPDATES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain Services, email notification of privacy policy changes). We will also keep prior versions of this Policy in an archive for your review. We encourage you to review our Privacy Policy whenever you access our Services to stay informed about our information practices and the choices available to you.

11. INTERNATIONAL USERS

Our Services are based in the United States, and we process and store information in the United States. If you are located outside the United States, the laws in the United States may differ from the laws where you are located. By using the Services, you consent to the processing and storing of your information in the United States as described in this Privacy Policy.

12. DATA PROTECTION OFFICER AND EU REPRESENTATIVE

For users in the European Union, we have appointed a Data Protection Officer who can be contacted at [email protected] for questions about our privacy practices or to exercise your rights.

Our EU representative pursuant to Article 27 of the GDPR is Privacy Representative Services SRL. They can be contacted at [email protected].

PRIVACY POLICY